Paul Taylor DJC Ltd. Terms and conditions of sale

Rental terms and conditions

TERMS OF SALE

The following terms and conditions apply to all purchases made on the Paul Taylor DJC web site. Please read them carefully, you may wish to print a copy for future reference.
Price: All prices quoted are for new products; prices are in pounds sterling and include all taxes at current rates. In the unlikely event of any price change after you have placed your order you will be contacted by one of our sales advisors and advised of the new price before the order is processed, you will then be given the opportunity of either carrying on with the purchase or canceling the order.

Payments: Cheques can be accepted, however please note that this will slow down our supply of goods to you as we need to have the cheque cleared prior to the release of goods. Payments are accepted on most major credit cards

Invoice: All goods are supplied with a full invoice giving a description of the goods purchased and the price paid including VAT.

Delivery: Free delivery on all items over £200.00. UK mainland only.
Delivery will be made to your doorstep via a suitable method. Delivery itself could be undertaken by courier, manufacturer or contracted delivery service. We or the courier service will discuss with you a suitable delivery day and make every effort to meet this, however we are unable to guarantee that delivery will be made on this day. Stock availability/delivery times are shown on each product page before progressing to the checkout. Should there, for any reason, be difficulties in keeping to the agreed delivery time we shall contact you immediately to arrange an alternative time. Should we be unable to reach an agreement, the customer will be entitled to a refund and the order cancelled.

Advertising: All items featured on our web site are for new stock. The description and features outlined are as provided by the manufacturers. Whilst every care is taken to faithfully reproduce all such descriptions, errors may occur. If you are in any doubt about the item you wish to purchase we recommend you contact one of our sales advisors to discuss the product in more detail.

Availability of Goods: All products and services are subject to availability and may be withdrawn at anytime. If for any reason the goods ordered are not available you will be offered an alternative or given a full refund.

Guarantee: All items are fully guaranteed for a minimum period of 12 months. All goods sold comply with all applicable legislation and customers are reminded that their statutory rights are not affected by these terms and conditions.

Extended Guarantee: Paul Taylor DJC Ltd offers its customers the ability to extend the manufacturers guarantee to 3 or 5 years. We have the backing of London Buckingham Insurance Co.Ltd., Suite 2c Eurolife Building,
1 Corral Road, Gibraltar.

Defective Goods: If you believe the item you have purchased from ourselves is defective please report it to us so that we can advise you on the best course of action. Major appliances will need to be inspected in the home to ascertain the nature of the problem. If it is found to be customer misuse a normal service charge will apply. If the item is found to be at fault Paul Taylor DJC LTD will attempt to remedy the problem. This may take place in the home or the item may be removed to a workshop for inspection/repair under the terms of the manufacturers guarantee. In the event the engineer reasonable deems the item need to be replaced, Paul Taylor DJC LTD will replace or offer a refund on the goods.

Company Details:
Postal Address:-
17-21 Winsover Road
SPALDING Lincs
PE11 1EG

CompanyReg. No.: 3096182 VATNo.: 632650455

Privacy Policy: We at Paul Taylor DJC LTD use the information that you supply to process orders. We may also use it to tell you about changes in our services, special offers and new products which we think may be of interest to you.

After Sales Service: All goods supplied by Paul Taylor DJC LTD are subject to the manufacturers guarantee which usually covers the appliance for parts and labour for a period of 12 months from the purchase date. The manufacturers warranty is subject to that particular manufacturers terms and conditions. In the event of a manufacturer offering a longer/extended warranty this will normally be bought to your attention when you place your order with us or else this will be highlighted within the user’s manual of the appliance.

All home entertainment products and small appliance are to be returned to base as per manufacturers guarantee.
We would recommend that if you are experiencing problems with your appliance, you should check the instruction manual for trouble shooting assistance. It will contain a wealth of information about that particular product. In our experience many cases of what seems to be a fault can be solved quickly and easily by simply reading it.

You will also find within the documentation details of how to contact the after sales service department for the manufacturer should you need it. Service would normally be directly with the manufacturer’s service organisation or his local agent. It is often a lot easier and less time consuming if this is done directly by yourself, however we can book a service call for you if you wish.

Damaged or Missing Orders: In the unlikely event that your order is visibly damaged on delivery, please sign the delivery form and clearly mark it as damaged. We will not accept liability for any claim for item(s) damaged in transit unless we are notified within 10 days from receipt of the goods.

Defective Goods: If a defective item is reported to us the following procedure will apply. Home entertainment and small appliances item(s) will need to be returned to Paul Taylor DJC LTD for inspection, replacement or repair. Major appliances will be inspected in the home to ascertain the nature of the problem. If it is to be found at fault, the engineer will attempt to remedy the problem, this may take place in the home or the item may be removed to a workshop for the inspection/repair under the terms of the manufacturers guarantee. In the event the engineer deems the item need to be replaced, Paul Taylor DJC LTD will replace or offer a refund on the goods.

Returned Goods: If you are not satisfied with your purchase, you may be able to return it within 7 days from the date of purchase for credit or refund (excluding delivery charges) on the provision that it has not been opened or used (excludes major appliance, special order products and software). We reserve the right to levy a handling charge on such returned goods typically at 15% of the total invoice price to cover restocking and administration costs. Whilst we prefer not to take this action the costs are such that they cannot be ignored. The simple remedy to this situation is for you, the customer, to make sure that you are ordering the correct item(s).

Rental Terms and Conditions.
Please read before you sign the agreement.

1 Obligations of the Customer

These are:
(a) To keep the equipment safe throughout the period of hire since it remains the property of the Dealer at all times and not to part with possession of the equipment nor dispose of it in any manner.
(b) Not to tamper with repair or adjust the equipment or any of its components nor attempt to clean the tape heads of the equipment nor allow any person to do so (apart from the Dealer or its authorised agent) nor connect to the equipment any ancillary equipment other than through the sockets provided, for that purpose.
(c) To indemnify the Dealer against any loss or damage to the equipment caused in any manner (except as a result of fair wear and tear) and to indemnify the Dealer also against any loss or damage to the equipment caused by the use of cassettes or discs which have been spliced or mended or are otherwise of such poor quality as to damage the equipment.
(d) Not to allow the equipment to be seized by his landlord or any judgment creditor in satisfaction of any liability or debt and to indemnify the Dealer against any costs or expenses the Dealer may incur in preserving the equipment from seizure or in recovering it.
(e) To keep the equipment at his address as stated in the agreement and not remove it until he has given fourteen days notice to the Dealer and received his consent.
(f) To allow the Dealer or its representative to inspect the equipment at all reasonable times for the purpose of adjustment and repair and if necessary to remove it from the customer’s premises.
(g) To insure the equipment against all risks for which he is liable to its full retail value as stated in the Schedule overleaf and if requested to produce evidence of insurance and payment of premiums to the Dealer.
(h) To make the payments stated in the Agreement in full on the due date and to pay interest at a rate equivalent to 4% over Barclays Bank plc base rate on all payments more than 7 days in arrears such interest to be payable both before and after judgment, all payments to be made at the Dealer’s premises. Payment by post is at the Customer’s risk.
(k) To obtain any required licences for the use of the equipment.

2 Obligations of the Dealer

So long as the customer performs his obligations under the agreement the Dealer will throughout the period of hiring:
(a) Provide the customer with equipment of the description agreed to be hired and maintain it in good working order
(subject to (b)).
(b) After notice has been received of any defect, repair it without extra charge or (at the discretion of the Dealer) replace it with equivalent equipment temporarily while repairs are being carried out provided that
(i) When the equipment includes a remote control it is the Customer’s responsibility at his own expense to fit replacement batteries and
(ii) the Dealer is not responsible for the replacement and repair of audio and video tapes or cassettes or discs and
(iii)the Dealer is not responsible for the cost of remedial work caused by or connected with the use of auxiliary equipment nor for the cost of modifications required to enable such auxiliary equipment to operate in conjunction with the equipment.

3 Ending of Hiring: by the Dealer

The Dealer may but is not obliged to put an end to the hiring after service on the Customer of any required statutory notice
(a) At once if the Customer commits or allows a breach of any of his obligations contained in Clause 1 or commits an act of bankruptcy or is more than seven days in arrears with any rental payment for the equipment or
(b) By one month’s notice in writing expiring at any date not earlier than the end of the minimum period of hire provided that nothing in this agreement shall prevent the Dealer from recovering any arrears of rental more than seven days overdue or other payment due from the customer by action without first terminating the agreement.

4 Ending of Hiring: by the Customer

The Customer can put an end to the hiring by giving:
(a) At least one month’s notice in writing expiring at the end of the minimum period or any subsequent date or alternatively
(b) Notice forthwith if at any time the Dealer shall for four consecutive weeks fail to comply with any of its obligations under clause 2 or
(c) A notice expiring at or after the end of eighteen months after the making of the Agreement: if the agreement provides for the making of payments to the Dealer at equal intervals the minimum period of notice is the length of one interval or three months whichever is the less. If the Agreement provides however for making payment to the Dealer at different intervals the minimum period of notice is the length of the shortest interval or three months whichever is the less.

5 Consequences of Ending the Hiring: Payments

(a) If the Dealer ends the hiring under Clause 3(b) at a time when he has no ground to terminate it under Clause 3(a) or the Customer terminates the hiring under Clause 4(b) or 4(c) the Customer shall be entitled to a refund of any sums paid for rental in advance for the hiring period which exceeds the sums payable in respect of the period for which the goods have actually been hired.
(b) Save as provided for under Clause 5(a).
(i) The Dealer shall not be required at the ending of the hiring (by the Dealer or by the Customer) to refund to the Customer any rent or other sum paid in advance and
(ii) The ending of the hiring does not affect the rights of the Dealer to recover damages from the Customer for any prior breach of the agreement or to recover any sums accrued due from the Customer, and (if the Dealer terminates the hiring under Clause 3(a)) it will entitle him to recover any balance payable in respect of the remainder of the minimum period of hire.

6 Consequences of Ending of Hiring: Return of Equipment

When the Hiring ends:

(a) The Customer shall immediately deliver up the equipment to the Dealer and in default the Dealer shall be entitled to repossess the equipment and to recover from the Customer any expenses incurred by the Dealer in repossessing the equipment.
(b) If the Customer fails to deliver up possession to the Dealer after being requested to do so, then the Customer shall become liable forthwith to pay to the Dealer damages at the same rate as the rental specified in the Agreement from the date on which the hiring ends to the date when the equipment is returned to the Dealer and the reasonable costs incurred by the Dealer in recovering the equipment, provided that this clause 6 is without prejudice to the Dealer’s rights under any other clause of this Agreement.

7 Customer’s rights to suspend payments to Dealer

(a) If the Dealer fails to repair or temporarily to replace defective equipment under Clause 2 for more than 7 consecutive days after he has had written notice that the equipment is defective the Customer’s obligation to pay rental shall be suspended as from the date of receipt of such notice until the necessary repair or temporary replacement has been carried out.
(b) No suspension of rental will be allowed to the Customer if defective equipment is repaired or replaced temporarily in accordance with Clause 2 within seven days after the required written notice has been given.

8 Dealer’s Exclusion of Liability

Apart from his obligations contained in Clause 2 and 7 inclusive of this Agreement and apart from those obligations imposed by statute which cannot be excluded (such statutory rights of the Customer being expressly preserved) the Dealer shall not be under any other liability to the Customer in respect of any injury, loss or damage of whatever kind and however caused whether direct, indirect or consequential arising out of the provision, use, installation, removal, replacement or repair of the equipment, and the Customer is therefore advised to take out insurance in respect of all such matters.

9 Relaxation of Rights of Dealer

If the Dealer varies or relaxes any of the terms of the agreement in favour of the Customer the Dealer is nevertheless entitled later to enforce the terms of the Agreement strictly.

10 More than one Hirer

If two or more people are named as the Customer in this Agreement the liabilities of each shall be joint and several so that each person can be held fully liable for all the obligations set out in the Agreement.

11 Value Added Tax

If there is any variation in the rate of Value Added Tax during the period of this Agreement which affects the amount payable by way of rental payment the Dealer may adjust the payment set out in the Schedule appropriately in the light of such variation.

12 EQUIPMENT FOR RECEIVING SATELLITE OR CABLE TRANSMISSIONS

There may be periods when for reasons outside the control of the Dealer no signal is being transmitted by the satellite(s) or cable systems to which the equipment is normally tuned. In such circumstances, whilst the Customer has the right to terminate the hiring in accordance with its terms he has no right to cancel it early or claim a refund of any payments.

NOTICE TO CUSTOMER

1 Television equipment is not warranted as being capable of receiving any transmissions other than those transmissions which it is capable of receiving at the time of installation.
2 Copying on audio or video tape recorders may require the permission of the owner of the material copied.

Top of the page..........